Delivery FAQs

Where is my order?
If you haven't got your order yet, it might be because it is still out for delivery. Perhaps the courier have tried to deliver but you weren't in? T...
Mon, 13 Nov, 2023 at 10:06 AM
Tracking delivery
In our dispatch email you'll have your unique tracking number for your order. Please check your junk folder, if you haven't got the email. Click &...
Mon, 24 May, 2021 at 9:41 AM
Can I track my delivery overseas?
We make it easy for you to track your delivery no matter where it is. Once your order has been processed by us, you should receive an email informing you of...
Tue, 30 Mar, 2021 at 9:29 AM
Order confirmation
Once you've placed your order we will send you an order confirmation email, detailing what you bought, cost and delivery option. We will also send you ...
Thu, 16 Dec, 2021 at 10:59 AM
Why is my order late?
Depending on what delivery option you selected your order might still be out for delivery. Click & Collect - delivery to your chosen store, three (3) ...
Mon, 24 May, 2021 at 9:39 AM
Customs charges and import duties
If you order from us from outside the EU, there might be import duties and taxes to pay to get your parcel. These charges are usually levied when the order ...
Tue, 30 Mar, 2021 at 9:26 AM
Why has my order/item returned to sender?
Our delivery partners will attempt to deliver your order three times.  Sometimes there might be problems finding or accessing the delivery address, and if ...
Wed, 29 Jun, 2022 at 12:33 PM
My parcel shows as delivered, but I've not received it
Sorry to hear that you've not received your parcel. It may be that the delivery driver has delivered the parcel to a safe place or neighbour. Please ch...
Wed, 8 Nov, 2023 at 12:27 PM
Click & Collect Exceptions
Click and Collect is available for most orders but not for all, and this can be for a number of reasons; - the item ordered is a pre-order item - one of ...
Fri, 21 Jan, 2022 at 9:16 AM
Click & Collect voucher
As a thank you for using our Click & Collect delivery service, and if your order value is £400 or more (excluding delivery) you will receive a £20 vouc...
Sun, 30 Oct, 2022 at 6:27 PM