Placing Orders
If you selected an item from the Outlet/Clearance category but are not seeing the expected discount during checkout. Sadly, that item will not qualify for...
Tue, 24 Sep, 2024 at 2:13 PM
If you are using a promotional code that is currently on our website this can be added in your ‘bag’. All you need to do is enter the promo code in the fiel...
Fri, 4 Oct, 2024 at 9:31 AM
We accept most well known payment methods: Alipay American Express (AMEX) Apple Pay Bancontact Gift Cards Giropay iDEAL Maestro Mastercard P24 ...
Thu, 3 Oct, 2024 at 12:48 PM
Payment authentication or 3D secure are fraud prevention initiatives launched by card issuers. Verified by VISA (VbV) and MasterCard Secure Code (MSC) work...
Wed, 10 Mar, 2021 at 9:18 AM
If you are getting error messages when making a payment using a card, please check the following: The address registered on your card matches the billi...
Fri, 4 Oct, 2024 at 2:49 PM
We only take payment for an item after it has been processed. However, in the interim before processing, we will take an authorisation. An authorisation wil...
Tue, 3 Oct, 2023 at 10:36 AM
Yes, Gift cards can be used in UK branches of our Flannels stores as well as online. Certain items ordered from our Brand Partners may limit the methods of ...
Thu, 7 Sep, 2023 at 8:38 AM
Yes, credit notes can be used in UK branches of our Flannels stores as well as online. You can use the full or part balance of your credit note. Any remain...
Thu, 7 Sep, 2023 at 8:26 AM
I need to cancel my order Once you've placed your order, the order starts going through the system straight away, so that we can get it to you as fast ...
Fri, 4 Oct, 2024 at 2:49 PM
Gift Card/Store Credit Note Once you’ve added your items to the basket and selected your delivery option you will be taken to the payment section. You will ...
Tue, 1 Oct, 2024 at 2:26 PM