Delivery FAQs
1 - Check your estimated delivery date You’ll see your estimated delivery date on the emails we send to you. This date is calculated based on what time you...
Mon, 23 Sep, 2024 at 1:42 PM
We make every effort to get your order to you on time, but please keep in mind that it may take longer in some cases, such as- During busy periods - when ...
Mon, 23 Sep, 2024 at 1:42 PM
In our dispatch email you'll have your unique tracking number for your order. Please check your junk folder, if you haven't got the email. Click &...
Mon, 24 May, 2021 at 9:41 AM
We make it easy for you to track your delivery no matter where it is. Once your order has been processed by us, you should receive an email informing you of...
Tue, 30 Mar, 2021 at 9:29 AM
Once you've placed your order we will send you an order confirmation email, detailing what you bought, cost and delivery option. We will also send you ...
Thu, 16 Dec, 2021 at 10:59 AM
If you order from us from outside the EU, there might be import duties and taxes to pay to get your parcel. These charges are usually levied when the order ...
Tue, 30 Mar, 2021 at 9:26 AM
Our delivery partners will attempt to deliver your order three times. Sometimes there might be problems finding or accessing the delivery address, and if ...
Wed, 29 Jun, 2022 at 12:33 PM
Sorry to hear that you've not received your parcel. It may be that the delivery driver has delivered the parcel to a safe place or neighbour. Please ch...
Wed, 8 Nov, 2023 at 12:27 PM
Click and Collect is available for most orders but not for all, and this can be for a number of reasons; the item ordered is a pre-order item one of the...
Mon, 15 Jul, 2024 at 4:43 PM
As a thank you for using our Click & Collect delivery service, and if your order value is £400 or more (excluding delivery) you will receive a £20 vouc...
Sun, 30 Oct, 2022 at 6:27 PM