Technical Issues

Add to safe sender list
Sometimes you may run into trouble and not receive account emails that we are sending to you. That’s problematic because we communicate shipping notificatio...
Mon, 13 Nov, 2023 at 2:42 PM
I’m having problems signing in. What can I do?
If you have an account with us, please make sure you are using the same email address and password as you used when setting your account up.  If you can...
Thu, 29 Jun, 2023 at 10:00 AM
I'm experiencing issues using the website
We're sorry to hear you are experiencing problems with our website, please see below for some suggestions that should help:  Try opening a new browser...
Fri, 15 Mar, 2024 at 12:26 PM
I'm experiencing issues with the App
We're sorry to hear you are experiencing problems with our App. Please check that you're using the most up-to-date version of the app. If you find ...
Mon, 13 Nov, 2023 at 2:23 PM
How can I change details and marketing preferences?
You can see and manage most of your details when you login. Just head over to My Account to manage your account and password,  Under Contact Preferences f...
Thu, 16 Nov, 2023 at 1:05 PM