Completed Orders

Wrong/Faulty item received
We’re sorry to hear there are issues with your order. Please contact our Customer Services team within 28 days from the delivery date with full details of ...
Wed, 8 Nov, 2023 at 11:49 AM
I'm missing item(s) from my order
We’re sorry there’s items missing in your order. Before contacting our customer service team, please make sure to check your emails as we will notify you i...
Tue, 30 May, 2023 at 12:06 PM
Why has my order/item(s) been cancelled?
Sorry your order or item(s) have been cancelled. If the item(s) you've ordered are out of stock at the time of packing your order, we need to cancel it...
Tue, 30 May, 2023 at 12:07 PM
My order has been cancelled, but it appears that I have still been charged
If your order has been cancelled, you will be refunded to your original method of payment within 3-5 days.  The time might depend on your banks processes. 
Wed, 10 Mar, 2021 at 9:19 AM
I haven’t received my gift card
Please check your or the recipient’s junk folder if you haven’t received your gift card or eVoucher. If you still can’t find it, please contact us and we w...
Tue, 30 Mar, 2021 at 9:41 AM
My item is incomplete (Missing parts)
We're sorry to hear there is a problem with your item. Please contact our Customer Services team within 28 days of the parcel being delivered. When con...
Tue, 23 Apr, 2024 at 8:47 AM
My item is damaged
We are sorry to hear your item is damaged. If your item has been delivered damaged, please get in touch with our Customer Services team within 28 days from...
Tue, 14 Nov, 2023 at 8:36 AM